Alcova User guide
Open Alcova
Settings

Update your profile

Change the name and picture your colleagues see, choose your primary email address, and manage the Google or Microsoft accounts connected to Alcova.

Open settings

  1. At the bottom of the sidebar, select your name.

  2. Select Settings.

    The account menu open in the sidebar, showing Sarah Mulholland's name and email address above Settings, Report a Bug, Theme and Sign Out

Alcova opens Profile. The settings menu on the left lists every settings page, grouped under Account, Organisation and Features.

The settings menu, with Back to app at the top, then Profile and Security under Account, General, Members and Billing under Organisation, and the feature pages under Features

Some pages appear only for organisation admins, such as Billing and Product List. See Roles.

Change your name

  1. In Profile, enter your First Name and Last Name.

    The Account page, with the Profile card showing a profile picture placeholder and the First Name and Last Name fields

  2. A bar appears at the bottom of the page with Unsaved changes. Select Save.

    The bar at the bottom of the page, showing Unsaved changes with Reset and Save buttons

To undo your changes before you save, select Reset.

Change your profile picture

  1. Select your picture, or your initials if you have no picture.
  2. Choose an image file. It must be smaller than 10 MB.
  3. Select Upload. To choose a different file, select Cancel.

To remove your picture, select Remove next to it.

Alcova saves your picture when you select Upload. You do not need to select Save.

Choose your primary email address

Email Addresses lists every address on your account. Your primary address is marked Primary.

  1. Next to the address you want, select the more menu (⋯).

  2. Select Set as primary.

    The Email Addresses card listing a primary address and a second verified address, with the second address's menu open showing Set as primary and Remove

You can only make an address primary if it is marked Verified. Alcova may ask you to confirm your identity before it changes your email addresses.

Remove an email address

  1. Next to the address, select the more menu (⋯).
  2. Select Remove.

You cannot remove your primary address. Make another address primary first.

If the address belongs to a connected account, Alcova cannot remove it. Disconnect that account under Connected Accounts first, then remove the address.

Disconnect a Google or Microsoft account

Connected Accounts lists the Google or Microsoft accounts linked to your Alcova account.

The Connected Accounts card, showing a Google account for sarah.mulholland@example.com.au

  1. Next to the account, select the more menu (⋯).

  2. Select Disconnect.

  3. Select Disconnect again to confirm.

    The Disconnect Google? dialog, saying this removes the connection from your account and that you can reconnect at any time

Your calendar connection uses the same account. After you disconnect it, the account no longer shows as connected under Calendars. To connect it again, see Calendars.

Leave settings

At the top of the settings menu, select Back to app. Alcova returns you to the page you were on before you opened settings. If you opened settings from a link, Alcova opens the Operator home page.

You can also press Esc.

If something goes wrong

  • "Please select an image file" The file you chose is not an image. Choose an image file, such as a PNG or JPEG.
  • "Image must be less than 10MB" Choose a smaller image.
  • "Unable to remove email" Alcova could not remove the address. The message says why. If the address belongs to a connected account, disconnect that account first.

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